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TemPlaza Framework
  • Templaza Framework
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    • Elementor – Configuration
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  • Footer
    • Create a footer
    • Copyright Information
    • How to copy Footer from one layout to another
    • Footer For Multilingual Site
  • Layout Settings
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  • Theme Color
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  • Social Profile
    • Social Profile
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  • Extended Options
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    • AutoShowroom
      • Installation
      • Inventory
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        • Advanced Product Options
        • Pricing & Currency Setting
      • Mega Menu
      • Header
        • Header's height
      • Footer
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        • Add a new sidebar
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        • Background Image
        • Breadcrumb Image
      • Translation
    • Probike
      • Installation
        • Download the theme
        • Install the theme
        • Import the demo content
      • Home Page
      • Inventory
        • Inventory Filter
        • Change Inventory Permalink
        • Advanced Product Options
        • Currency Setting
      • Blog
        • Blog Columns
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      • Shop
        • Woocommerce Product Options
      • Dealer Page
        • Top Dealers
        • Dealer Register
        • User Role
      • Custom Post Types
        • Services
        • Team
      • Sidebars & Widgets
        • Add a new sidebar
      • Breadcrumb Image
      • Translation
    • Amanus
      • Home
      • Yachts
        • Currency Settings
      • Events
      • Shop
      • Blog pages
      • Footer
      • Background Image
    • Baressco
      • Get Started
        • Installation
        • Theme Activation
      • Home 1
      • Inventory
    • Golden Hearts
      • Installation
      • Home Page
      • Blog pages
      • Cause Settings
        • Causes List
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        • Event Venues
        • Event Organizers
      • Edit Footer
      • Edit Breadcrumb Image
    • Plazart
      • Demo Import
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      • Inventory
        • Inventory Assignment
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      • Header
        • Header Layout
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      • Inventory Page
        • Inventory Assignment
        • Inventory Filter Widget
        • Change Inventory Permalink
        • Advanced Product Options
        • Currency Settings
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        • Header Layout
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      • Mega Menu
      • FAQs
    • Agruco
      • Installation
        • Theme License Activation
      • Inventory
        • Inventory Sidebar Filter
        • Change Inventory Permalink
        • Currency Settings
      • Sidebars & Widgets
        • Add a new sidebar
        • Header Widget
        • Shop Sidebar
        • Inventory Sidebar
        • How to add the widget to a sidebar
      • Footer
        • Copyright
      • Woocommerce Options
    • AutoBike
      • Get Started
        • Download the theme
        • Install the theme
        • Import demo content
      • Home Page
        • Create a new page
        • Home page 1
      • Inventory
        • Inventory Page Assignment
        • Advanced Product Options
        • Pricing & Currency Setting
        • Inventory Filter
        • Change Inventory Permalink
      • Sidebar & Widgets
        • Add a new sidebar
        • How to add the widget to a sidebar
      • Blog
      • Elementor
      • WooCommerce
        • Install WooCommerce
        • Adding WooCommerce Pages
        • Setting Up WooCommerce
        • Adding Product
      • Translation
        • Footer Translation
    • Today News
      • Boxed Layout
      • Blog Pages
      • Blog Single
      • Background Image
      • Off-Canvas Sidebar
    • Alita
      • Alita – Installation
      • Alita – Theme Activation
      • Alita – Import Demo Data
      • Alita – Home Page
      • Alita – About
      • Alita – Services
      • Alita – Our Work
      • Alita – Pricing
      • Alita – Contact
    • Travelami
      • Get Started
        • How To Download And Install Theme?
        • How to activate the product license
        • Import Travelami demo content
      • Set Up Tours
        • About Tour Management
          • How to add a new tour
          • Tour Types
          • Tour destination
          • Tour Category
          • Tour Language
          • Tour Custom Field Group
          • Tour Custom Field
        • Tour Inquiry Form
          • Online Tour Booking With Payment
        • Sidebar Tour Filter
      • Blog
        • Blog Image Left/Right
        • Blog Grid
        • Blog Columns
      • Theme's Header
        • Theme Logo
        • Sticky Logo
        • Header Icons
        • Header Assignment
      • Theme's Footer
      • Mega Menu
      • Translation
      • FAQs
        • How to change the tour's custom field order
        • How to change a breadcrumb image
        • How to hide or remove the tour rating
        • Remove the breadcrumb heading
        • Set up Instagram Image Feed
    • Kamper
      • Get Started
        • Download And Install Theme
        • How to activate the product license
        • Import Kamper's Demo content
      • Accommodation
        • Product Management
          • Add A New Product
          • Product Branch
          • Product Service
          • Product's Field Groups
          • Product's Custom Fields
        • Booking Settings
          • Online Booking With Payment
        • How to reorder accommodation's tabs
      • Kamper Header
        • Default & Mobile Logo
        • Sticky Header
        • Header Icons
      • Kamper Footer
      • Mega Menu
      • Translation
      • FAQs
        • How to change the breadcrumb image
        • How to change a section's background image
        • How to edit a section's background image
        • How to display a field in a listing page
        • How to display a price range in the filter
        • How to change the cursor effect
    • Vonux
      • Inventory
        • Inventory Assignment
        • Sidebar Inventory widget
        • FAQs
      • Header
        • Transparent header
      • Footer
        • How to change the footer's text color
      • Translation
      • FAQs
        • Section Background Image
        • Background image of breadcrumb section
  • Advanced Products Plugin
    • Product Branch
    • Product Category
    • Custom Field Groups
    • Custom Fields
    • Custom Categories
    • Plugin Translation
    • General Settings
  • Extras
    • How to submit a support ticket
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Last updated 2 years ago

Sometimes customers are confused about the way to get assistance about technical issues or ask a question relating to the product. This article is written to provide you with detailed instructions on how to . The forum is a private ticket system, there is no need to worry about the information posted on your ticket. Please follow these steps below:

  1. Login / Register a user account

  2. Verify your Envato license

  3. Submit a support ticket

Step 1: Login / Register a user account

If you have already had a user account, please go to TemPlaza website, click on “Login / Register and log in to your account. In case, you haven’t had an account yet, please click on “Create an account”. Then you will be redirected to the .

To register a new account, you’re supposed to add a unique username, a strong password, and a valid email address, and confirm them, then click on Register. The system will send you a validation email to your email address to activate the account.

Step 2: Verify your Envato license

After logging into your account on our website:

  • Select the product you need to verify (the product you purchased, ex: Jollyany | Multi-Purpose Joomla Template).

  • Click on “Verify Purchase With Envato”

  • A popup of the Envato login form will appear and start to log in to your Envato account

  • The system will locate your purchase and save your license

You’ll need to verify your Envato License first, which will grant you access to submit a ticket. When the license is already shown out, please click on the “Proceed“ button to continue. Your license info will be displayed below:

You just need to verify the Envato license in the first login only. For the next ticket, please log in to your account and start to post your question.

Step 3: Ask a question / submit a support ticket

When your purchase has already been verified, you’re entitled to create a ticket or a post on our forum. Please click on “Ask A Question” or “Write A Post”, fulfill the ticket form and click the “Submit” button.

  • Title of your post: Enter the subject of your ticket

  • Select a category: This field will show the name of the product you purchased on Envato Market.

  • Post type: Select a post type (Bug, Issue, or Task).

  • Post label: On Hold, Accepted, Working On, or Rejected.

  • Post Priority: Set the post priority (Low, Normal, or Critical) which depends on the severity level of your questions.

Once submitted, the ticket is added to our support queue. Our technical staff will handle and update it as soon as possible. If you have any problem with submitting tickets, feel free to let us know via Live Chat or send emails to support@templaza.com.

Please go to the

  1. Extras

How to submit a support ticket

PreviousGeneral Settings
  • Step 1: Login / Register a user account
  • Step 2: Verify your Envato license
  • Step 3: Ask a question / submit a support ticket
License Activation page
submit a ticket on TemPlaza’s forum
Create An Account page